Insights

Notes from building and operating business software: integration, automation, spreadsheets, AI and the decisions behind reliable systems.

Latest · AI in operations

Where AI earns its place in an operational system

A practical view of which operational tasks benefit from language models, which must stay deterministic, and the controls that make the difference.

12 September 2026 · 6 min read

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Integration10 September 20267 min read

One source of truth across many channels

Why multi-channel operations go wrong, and the integration pattern that keeps a till, a webstore and external sales and listing channels in agreement without anyone watching.

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Business systems7 September 20266 min read

When the spreadsheet becomes the system

How to recognise the moment a workbook has become operational infrastructure, and what to do about it before it fails.

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Is an operational system getting in the way?

Describe what is slowing the operation down. We will help establish whether software changes would solve it and what a sensible first step looks like.

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