Problems we solve

The starting point is usually an operation that has outgrown the tools around it. These four situations cover most of the work we are asked to investigate.

Replace manual and spreadsheet-led operations

Turn a process held together by workbooks, inboxes and memory into a system the whole team can use and trust.

  • One workbook or person has become critical to the operation
  • Work moves through email, paper or chat without a reliable status
  • Reports and reconciliations are assembled by hand
Explore the problem

Integrate systems and create one operational view

Keep the tools that earn their place, connect them properly and give the business a reliable view of what is happening now.

  • The same customer, order or product has a different state in several systems
  • Staff copy information between tools or run scheduled exports by hand
  • Reports arrive late and disagree with the systems they describe
Explore the problem

Replace ageing operational software

Move away from an unsupported or inflexible internal system without losing the behaviour the business still relies on.

  • Changes are risky because nobody fully understands the application
  • The system runs on unsupported technology or depends on one maintainer
  • Workarounds are growing because the software cannot follow the business
Explore the problem

Build portals and transaction workflows

Give customers, suppliers and partners controlled access to the same operational data used by the internal team.

  • Status requests and documents are handled repeatedly by email
  • External submissions are re-keyed before work can begin
  • Statements, settlements or postings are produced from exports and spreadsheets
Explore the problem

Is an operational system getting in the way?

Describe what is slowing the operation down. We will help establish whether software changes would solve it and what a sensible first step looks like.

Supplier information

Company, insurance and contracting details for procurement teams.

View supplier information

Security and resilience

How client systems are hosted, protected, backed up and supported.

Read the security overview